The subject of this agreement encompasses all types of services offered on this website by the travel agency My Alanya Tours for consumers. All services provided by this company on the myalanytours.com website comply with the applicable standards and regulations concerning the protection of consumer rights and sales representatives in Turkey.
Duties and Rights of Each Party
1. General Statement
- The consumer provides prior consent that all relevant information regarding the services offered—including details such as costs, payment methods, and the nature of the services to be provided—has been communicated to them electronically.
2. Responsibilities of the Travel Agency
- The travel agency assumes full responsibility for ensuring the quality and adherence of the provided services to the terms of this agreement.
- The travel agency is liable for compensating the consumer for any damages if the services delivered do not align with the descriptions or the agreed terms outlined in the contract.
- In the event of a complaint, the travel agency commits to offering the consumer multiple resolution options, adhering to reasonable and deliberate measures.
3. Responsibilities of the Consumer
- The consumer agrees to submit any complaints in writing.
- The consumer has the right to change the dates of their booked services, provided they notify the travel agency at least three days before the start of the tour or service. No additional charges will apply for this modification.
4. Additional Provisions
- The consumer is not required to pay any additional VAT for the booked services. All service prices displayed on the website are inclusive of VAT.
